bcd99 Privacy Policy Your Information Kept Safe

1 Introduction and Scope

bcd99 ("we", "us", or "the platform") provides a trusted online betting and casino service for users in Bangladesh. This privacy policy describes what information is collected when you visit our website https://bcd99.cam, create an account, or use any of our services, how that information is processed, and the purposes for which it is used.

This policy is an integral part of our Terms and Conditions. By using our services, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services and contact us directly.

bcd99 is always committed to protecting the privacy of your personal information. We use SSL encryption and advanced data security technology to keep your information safe.

2 What Information We Collect

bcd99 may collect information from you in various ways. This information falls into two main categories — what you provide directly, and what our system collects automatically.

2.1 Information You Provide

Full name, date of birth, and gender
Email address and mobile number
Current address and national identity card details (for KYC verification)
Financial transaction details — bKash number, Nagad number, Rocket number, Upay number, or bank account details
Your chosen account password (stored in encrypted form)
Content of communications sent via live chat or email

2.2 Automatically Collected Information

IP address and device identifier information
Browser type, operating system, and screen resolution
Site usage logs — pages visited, session duration, click patterns
Cookie and local storage data
Referral source (where you came from before reaching our site)
Geo-location data (country level only, not precise location)

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may in some cases seek assistance from trusted third-party verification services. This information is used solely to confirm your identity and age.

3 Purpose of Using Information

bcd99 uses your personal information only for the following legitimate purposes. We never collect or use your information unnecessarily.

Account Management: Handling registration, login, password recovery, and account security.
Service Delivery: Processing betting, casino gaming, bonuses, and deposits and withdrawals.
Identity Verification (KYC): Confirming your age (meeting the 21+ age requirement) and preventing fraud.
Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
Customer Support: Resolving your questions and issues, and managing support tickets.
Legal Compliance: Maintaining records required to comply with applicable laws and regulations.
Security and Fraud Prevention: Detecting unusual activity and protecting your account.
Service Improvement: Analyzing and improving the overall user experience (with personal identity kept anonymous).
Relevant Communications: Sending important account notifications, transaction confirmations, and promotional offers (subject to your consent).

4 Cookies and Tracking Technologies

The bcd99 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help remember your preferences on future visits.

4.1 Cookies We Use

Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
Functional Cookies: Remember your language, display preferences, and recent gaming activity.
Analytics Cookies: Help analyze site usage patterns to improve services (without any personal information).

4.2 Cookie Controls

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect some core site functionality and make it difficult to log in.

5 Sharing Information with Third Parties

bcd99 does not sell, rent, or provide your personal information to third parties for commercial purposes. However, in the following limited circumstances, some information may be shared with trusted partners:

5.1 Service Providers

Game providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.), payment processors, and technology infrastructure providers may access certain information — solely to deliver their services properly. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

If required by a court order, legal investigation, or applicable legal obligation, we will be required to provide the relevant information to the relevant authorities. In such cases we will endeavor to notify you as far as possible.

5.3 Fraud Prevention

Limited information may be shared with industry-standard verification bodies for the purpose of detecting and preventing money laundering, fraud, or other illegal activity.

5.4 Business Changes

In the event of a business merger or acquisition, your information may be transferred to the new entity. In such cases we will give you advance notice and ensure that the new entity maintains the same privacy standards.

6 Data Security Measures

bcd99 has implemented industry-standard technical and organizational measures to ensure the security of your information.

6.1 Technical Security

SSL/TLS Encryption: All communication between your browser and our servers is protected by 256-bit SSL encryption.
Password Hashing: Your password is never stored in plain text — a strong hashing algorithm is always used.
Firewall and Intrusion Detection: Our systems are monitored 24/7 and unusual access is automatically blocked.
Two-Factor Authentication (2FA): Two-step verification is available for added security.
Data Segregation: Sensitive financial information is kept in separate encrypted storage, apart from other data.

6.2 Organizational Security

Employee access to personal information is restricted on a need-to-know basis.
Regular security audits and vulnerability assessments are conducted.
All staff receive training on data protection.
A rapid response plan (Incident Response Plan) is in place in the event of a data breach.

Please note that no method of transmitting information over the internet or electronic storage is 100% secure. We make every effort, but absolute security cannot be guaranteed. If you notice any suspicious activity on your account, contact us immediately.

7 Data Retention Period

bcd99 retains your personal information only for as long as necessary. The retention policy for different types of information is set out below:

7.1 Active Account Information

All registration information, KYC documents, and transaction records are retained while your account is active. This information is necessary for service delivery, account verification, and dispute resolution.

7.2 After Account Closure

Even after an account is closed or deactivated, certain information may be retained for a minimum of five years in accordance with legal obligations. This includes financial transaction records, KYC documents, and communication history.

7.3 Deletion After Retention Period

Once the designated retention period has ended, your information is securely deleted or anonymized in a way that makes it no longer possible to identify you.

8 Your Data Rights

bcd99 believes you should have full control over your own information. To that end, we ensure the following rights for you:

Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification: If any information in your profile is incorrect or incomplete, you can have it corrected.
Right to Erasure: In certain circumstances (the "right to be forgotten") you may request that your information be deleted, though if there are legal obligations, it may not be possible to delete all information.
Right to Restrict Processing: You may request that processing of your information be restricted.
Right to Object: You may object to the use of your information for marketing or profiling purposes.
Right to Portability: You have the right to receive your information in a structured, easily readable format.
Right to Withdraw Consent: You may withdraw your consent to promotional communications at any time.

To exercise these rights, contact us via our 24/7 live chat support or by email at [email protected]. We will process your request within 30 business days.

9 Protection of Minors

bcd99 is an adults-only platform and is intended solely for those aged 21 and above. We do not actively collect or store information from minors.

Age verification is mandatory at the time of registration. If we become aware that a minor has created an account, we will close that account immediately and delete all information collected.

If you are aware that an underage member of your family is attempting to access our platform, please contact us and visit our Responsible Gaming page.

10 Changes and Updates to the Policy

bcd99 may update this privacy policy from time to time. The policy may change due to changes in services, the introduction of new technology, or legal obligations.

For significant changes, we will notify you by email or via a notice on the platform. The date of any change will be clearly noted at the top of the page as "Last Updated".

If you continue to use our services after a policy change, you will be considered to have accepted the new policy. If you do not agree with any change, you may request that your account be closed.

11 Contact Us

For any privacy-related questions, concerns, or to exercise your data rights, please contact us:

Email: [email protected]
Live Chat: Available 24/7 from any page on the website

Our privacy team takes your request seriously and tries to respond as quickly as possible. For more detailed information, you can visit our FAQ page and About Us page.

bcd99 Privacy Policy — Safe and Transparent